Standard Job Description
Performs a variety of activities in information systems design, development, and analysis encompassing one or more of the following areas of technical expertise: programming, computer application analysis, software development, systems integration, and related disciplines.
In light of current internal business pressures, priority consideration will be given to qualified candidates who are currently affiliated with the Enterprise Operations’ Enterprise Business & Digital Transformation (EBDT) organization
IT Support Specialist Associate (ASC) - Be a Hero in a High-Tech World!
Do you have a passion for solving technical challenges and providing exceptional support to customers? Are you looking for an exciting opportunity to work with cutting-edge technology in a high-tech manufacturing and engineering environment? Look no further! We have an exciting opportunity for an IT Equipment Support Specialist ASC to join our team.
As an IT Support Specialist ASC, you will be responsible for providing technical support, troubleshooting, integration, upgrades, and maintenance for all networked and locally attached computing equipment. You will be the go-to person for repairing, replacing, and creatively solving hardware and software issues for all IT equipment supporting a core and isolated environment of specialized manufacturing and engineering equipment.
What you will be doing:
Opportunity to work with cutting-edge technology in a high-tech manufacturing and engineering environment
Exposure to a wide range of IT equipment and systems
Opportunities for professional growth and development through training and mentorship programs
Competitive salary and benefits package
Your Impact:
As an IT Support Specialist ASC, you will have a direct impact on the productivity and success of our manufacturing and engineering operations. You will be responsible for:
Providing technical support, troubleshooting, integration, upgrades, and maintenance for all networked and locally attached computing equipment
Unpacking and inventorying equipment shipped to site
Repairing, replacing, and creatively solving hardware and software issues for all IT equipment supporting a core and isolated environment of specialized manufacturing and engineering equipment
Working closely with IT management and programs to determine support requirements, priorities, and support needs
Collaborating with the Regional Manager to ensure security guidelines, computing standards, and best practices are being followed
Providing on-call support on a limited basis
If you are a motivated and experienced IT professional looking for an exciting opportunity to work with cutting-edge technology and make a direct impact on the success of a high-tech manufacturing and engineering operation, we encourage you to apply. Join our team today and be a hero in a high-tech world!
In light of current internal business pressures, priority consideration will be given to qualified candidates who are currently affiliated with the Enterprise Operations’ Enterprise Business & Digital Transformation (EBDT) organization
Basic Qualifications
Must be and/or have:
• Ability to obtain/maintain Secret clearance
• Work full-time during core business hours and support after-hour projects, outages, or migrations as necessary
• Outstanding work ethic
• Customer focused and proactive
• Capable of supporting multiple tasks and customers with competing deadlines concurrently
• Basic experience working with desktop hardware and software installation/replacement/troubleshooting
• Basic experience supporting configuration of computers
• Basic experience troubleshooting network equipment
• Experience using backup and imaging software
• Ability to create documentation, processes and procedures to ensure risk reduction
• Experience with computer patching and updates
• Experience installing operating systems and imaging computers, lift up to 50 pounds (lbs.)
Desired Skills
• Understanding of IT processes, procedures, and policies
• Experience installing, supporting and using various Windows Operating systems and RHEL/LINUX
• Experience installing, supporting and using Office 365
• Working knowledge of Service Central, CATS, JITA and other IT tools
• Experience with data protection, backups and data recovery tools
• Experience working in manufacturing clean room and multi-building environments
Networking, VOiP, printers, and server experience is a plus.
Pay Information
Full-Time Salary Range: $58200.00 - $108200.00
At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally.
The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.
- Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
- For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.