Customer Trainer Job Details

Job Description

Job Title: Customer Trainer

Posting Start Date: 9/17/26

Standard Job Description

The Work
In this exciting role, you will have the opportunity to collaborate with industry-leading design professionals and contribute to groundbreaking projects. As an experienced professional, your responsibilities will include:
• The Maintenance Training Representative (MTR) will provide maintenance training on site at major US Navy home ports as required regarding the Maintenance of the SQQ89.
• MTRs provide training to Navy personnel on DDG/CG platforms, at local schoolhouses, and in shipyards. • They work collaboratively with and train Type Commanders (TYCOM), Destroyer Squadron (DESRON) Representatives and work with members In-Service Engineering Agent (ISEA), Regional Maintenance Center (RMC), and Aegis Community to ensure that a full understanding of system functionality across associated interfaces.
• This job will be based primarily out of San Diego, CA with routine trips to Manassas, VA for training on new system deliveries.
• Extensive travel will be required, both CONUS and OCONUS, in support of providing maintenance training to the Fleet.
• An initial 6 – 7 week training phase will occur in Manassas, VA prior to arriving at permanent duty station.
• The job will require both technical and operational acumen, and the ability to establish good relationships with members of a diverse team consisting of government, and other contractors.

This position will be working from Naval Station, San Diego, California. Up to 50% travel is expected.

Who we are
Lockheed Martin is a global leader in aerospace, defense, and technology solutions. Our Manassas campus is a thriving center of engineering expertise, fostering a culture that encourages creativity, excellence, and the creation of exceptional products. Our team is made up of dedicated professionals who are passionate about pushing the boundaries of what's possible.

Why Join Us
Your Health, Your Wealth, Your Life
Joining Lockheed Martin means becoming part of a team that's making a significant impact in the field of engineering. When you choose to work with us, you'll enjoy:
•An excellent working environment equipped with state-of-the-art design tools.
•The opportunity to work alongside industry leaders and top-notch maintainer professionals as well as Subject Matter Experts from Academia and Navy Laboratories in order to learn the newest systems being delivered to meet Fleet needs!
•A chance to be a part of solving some of the world's most challenging engineering problems regarding highly complex and integrated subsystems.
•A culture that encourages creativity, excellence, and the development of remarkable products.
If you're ready to take your engineering career to the next level, work on groundbreaking projects, and be a part of a team that thrives on innovation, we encourage you to apply and be a part of our mission.
Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work.

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Basic Qualifications

To excel in this role, you should possess the following qualifications and attributes:
• Enlisted Surface or Submarine experience
• Forward Deployed experience with APB15 or ACB15 and newer systems
• Maintenance Technician on ACB15/APB15 and newer systems
• Strong Critical Thinking Skills
• Sonar Supervisor Qualified (preferred, but other candidates will receive serious consideration based on experience)
• ESWS or SS Qualified (preferred, but other candidates will receive serious consideration based on experience)
• E-5 or above
• Must have or have the ability/willingness to obtain a passport. Must be willing/able to travel up to 50% as needed.

Desired Skills

•Strong leadership skills with the ability to lead and inspire teams of Sailors and communicate system issues to Engineers and Civilian Maintainers.
•An innovative mindset, capable of finding solutions to complex system challenges.
•Strong verbal and written communication skills
•Experience with and a willingness to interface with Combat Systems Leadership Teams and conduct one on one classroom and shipboard traiing sessions with US Navy Sailors.
•Commitment to excellence, attention to detail, and a dedication to delivering high-quality results.
• Must be fluent in basic Microsoft Products such as Power Point, Outlook and Excel.
• Solid communications skills, good judgement and discretion and can work unaccompanied in Navy ports.
• Troubleshooting experience in high stress, high demand scenarios relative to getting and keeping US Navy ships in the fight

Interview Questions

Acclimation to new team: What are the activities you hope to complete in your first three months in the role to get acclimated?

Analytical Ability: Give an example of a time you identified a small problem and took action to fix it before it became a major problem. What were the potential pitfalls you were trying to avoid?

Analytical Ability: Describe a situation in which your analysis of a problem suggested an unconventional solution. What was the analysis you did, and how did you translate your findings into a course of action?

Be accountable: Give me an example of a time you went above or beyond the call of duty in order to get a job done.

Be accountable: Tell me about a time when a decision you made proved to be the wrong one. How did you handle it?

Be accountable: Tell me about a time you encountered significant resistance or a major setback on a project you were working on, but managed to work through it anyway.

Change Agility: How do you use failure as a learning opportunity?

Communicate with Positive Impact: Describe a situation where, after a presentation, you were faced with a hostile questioner.

Communicate with Positive Impact: Give me an example of a time you had to be excellent at multidirectional communication in order to be successful at something.

Communicate with Positive Impact: Tell me about a sensitive or volatile situation that required very careful communication.

Communication: Tell us about a time when you had to use your verbal communication skills in order to get a point across that was important to you.

Deliver value: Describe a time when you were asked to complete a difficult task or project where the odds were against you. Were you successful?

Pay Information

Full-Time Salary Range: $67400.00 - $125200.00

At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally.

The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.

Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.